North America

Elon University

Elon University took a strategic leap in operational efficiency and excellence with Doctums

Founded in 1889 as Elon College, Elon University is a private institution located in Elon, North Carolina. The university comprises six schools offering a range of bachelor's, master's, and professional doctorate degrees, situated on a 656-acre suburban campus in the Piedmont region.

Elon University Streamlined Technology Purchasing with Doctums

Results

The institution witnessed several advantages from the enhancements suggested by Doctums. The staff gained a deeper understanding of Ellucian Colleague, leading to increased efficiency and smoother processes. The improvements resulted in faster and more streamlined transactions, better record-keeping, and a generally enhanced purchasing experience for both the staff and internal customers. Overall, the project contributed to the optimization of Elon University's purchasing operations, showcasing the institution's commitment to continual improvement and operational excellence.

Context

Elon University engaged in a multi-year partnership with Doctums, focusing on improving various aspects of their operations. The specific project discussed here involved optimizing the university's purchasing process through constituent journey mapping and Ellucian Colleague software optimization.

Challenge

The university's purchasing office sought to enhance the efficiency of its procurement processes, from requisition to payment and record-keeping. There were identified gaps in staff knowledge, particularly in fully utilizing the Ellucian Colleague system, which they had used for an extended period.

Pain Points

Staff members faced challenges in understanding and utilizing certain functionalities within Ellucian Colleague. Inefficiencies in the purchasing process led to gaps in knowledge, hindering smooth progression through the system. The university aimed to address these pain points to ensure a streamlined and effective purchasing experience.

Solution

Doctums employed a constituent journey mapping approach, focusing on the experiences of both the staff providing the service and the internal customers utilizing the purchasing office's services. The team identified gaps in knowledge and provided targeted training to fill those voids. Additionally, advanced functionalities of Ellucian Colleague were introduced to the staff, leading to improved understanding and excitement about potential efficiencies.

Elon University

Elon University took a strategic leap in operational efficiency and excellence with Doctums

Elon University Streamlined Technology Purchasing with Doctums

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