North America

Norfolk State University

Norfolk State transformed case management with Maxient aided by Doctums.

Founded in 1935, Norfolk State University is a four-year, public, urban institution offering diverse undergraduate and graduate programs. Located in the Hampton Roads region of Virginia, the university is renowned for its coeducational comprehensive offerings and proximity to significant military installations.

Norfolk State Transformed Case Management with Doctums

Results

The results were transformative, enhancing software adoption, operational efficiency, and overall campus safety. By prioritizing user experiences, Doctums ensured that Maxient served the institution effectively, positioning Norfolk State University for improved case management and reporting.

Context

Facing the need to upgrade case management software for Title IX and overall student judicial tracking, Norfolk State University chose Maxient. The project aimed at efficient software adoption required a shift in project management and cross-departmental collaboration.

Challenge

Adapting to new software, especially Maxient, prompted Norfolk State University's IT department to rethink project management strategies, addressing inefficiencies and ensuring a seamless transition.

Pain Points

Outdated processes and a desire for streamlined case management highlighted the need for improvement. Gaps in knowledge and efficiency in handling sensitive matters became apparent, necessitating a comprehensive review.

Solution

Doctums led a transformative journey mapping process, focusing on staff experiences in case management. Prioritizing Maxient's potential, the project expanded its application to multiple departments, maximizing its value across the institution.

Norfolk State University

Norfolk State transformed case management with Maxient aided by Doctums.

Norfolk State Transformed Case Management with Doctums

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