Norfolk State transformed case management with Maxient aided by Doctums.
Explore how Norfolk State University leveraged Doctums expertise to drive innovation and institutional transformation.
Norfolk State Transformed Case Management with Doctums
Results
The results were transformative, enhancing software adoption, operational efficiency, and overall campus safety. By prioritizing user experiences, Doctums ensured that Maxient served the institution effectively, positioning Norfolk State University for improved case management and reporting.
Context
Facing the need to upgrade case management software for Title IX and overall student judicial tracking, Norfolk State University chose Maxient. The project aimed at efficient software adoption required a shift in project management and cross-departmental collaboration.
Challenge
Adapting to new software, especially Maxient, prompted Norfolk State University's IT department to rethink project management strategies, addressing inefficiencies and ensuring a seamless transition.
Pain Points
Outdated processes and a desire for streamlined case management highlighted the need for improvement. Gaps in knowledge and efficiency in handling sensitive matters became apparent, necessitating a comprehensive review.
Solution
Doctums led a transformative journey mapping process, focusing on staff experiences in case management. Prioritizing Maxient's potential, the project expanded its application to multiple departments, maximizing its value across the institution.
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